Adaptive Hardware and Software Problems Resources

Following are resources for issues with both hardware and software adaptive products. At the bottom of this page is a "BACK" link to take you to the main page of www.brlsts.com (this website).

If you go to a link away from this web page, such as NVDA or NLS BARD, use Alt left arrow, backspace, or mouse click the left arrow at the top left of the web page to come back to this page, if you need.

Hardware, Software and resources for hardware and software in the area of adaptive technology are level 1 headings, company names are level 2 headings, and product names are level 3 headings, with contact information following product names, in most cases. There are a few variations on this page, but the main format is consistent.

Hardware

FreedomScientific

PacMate, Focus Braille displays, ONYX, TOPAZ, RUBY, SAPPHIRE, SARA scanner, Pearl camera for Openbook

Telephone: 1-800-444-4443
or 727-803-8000
Web site: www.FreedomScientific.com

Freedom Scientific’s corporate headquarters is located at:
11800 31st Court North
St. Petersburg, FL 33716-1805

HumanWare

Prodigi Desktop, Prodigi Tablet, SmartView Synergy, SmartView, Victor Reader Stream, Trekker Breeze GPS, BrailleNote Apex, VoiceNote, Brialliant braille displays

Toll-free phone (US only) 1 800 722-3393

E-mail: us.info@humanware.com

Technical Support

Toll-free phone (US only) 1 800 722-3393
E-mail: mailto:us.support@humanware.com

Product support website: http://support.humanware.com/en-usa/support

Products Registration

HIMS

CANDY, CANDY Grip, Braille Sense Notetaker, BrailleEdge 40 refreshable braille strip, VoiceSense Notetaker, BookSense Daisy player

Phone / Fax:

Sales and Customer Service: 888-520-4467
Technical Support: 512-837-2000
Fax (All Departments): 512-837-2011

Email:

Sales: sales@hims-inc.com
Support: support@hims-inc.com

Mail:

HIMS Inc., 4616 W Howard Ln, Ste 960, Austin, TX 78728

Ai Squared

ZoomText ImageReader, ZoomText keyboard, ZoomText Camera (packages)

Support Phone: (802) 362-3612 option #3

Support Email: support@aisquared.com

http://www.aisquared.com/support

Ai Squared
130 Taconic Business Park Road
Manchester Center, VT 05255
802-362-3612

Library of Congress Talking Books

NLS Digital Player

Link to learning to use the NLS Digital Talking Book Player: http://www.nypl.org/locations/tid/8/node/78984

Apple Support

iPhone, iPad, MAC Computers

Hearing or vision impaired: 1-877-204-3930 (have your serial number ready) Local and national telephone rates apply. Free phone technical support number is not accessible by mobile phone.

General Apple Support Website: http://www.apple.com/support

Apple Support Contact Website: http://www.apple.com/support/contact

Apple Support and Service Options Website: https://getsupport.apple.com/ProductSelector.action

Apple Accessibility Support Website: http://support.apple.com/kb/index?page=search&src=support_site.home.search&locale=en_US&q=accessibility%20support

Android Support

Nexus Devices, Other Devices, Google Apps, Google Play edition devices

3151 E Thomas St,
Inverness FL 34453
Toll Free: (888) 599-8998
Local: (352) 400-4400

Android Central Contact Website: http://www.androidcentral.com/contact

Google Support for Android Website: https://support.google.com/android/?hl=en

Android Accessibility Website: http://eyes-free.googlecode.com/svn/trunk/documentation/android_access/index.html

Firefox Accessibility with Android TalkBack Screen Reader Website: https://support.mozilla.org/en-US/kb/how-use-talkback-support-firefox

Software

FreedomScientific

JAWS screenreader, OpenBook scanning to read, Magic screen enlarger

Telephone: 1-800-444-4443
or 727-803-8000
Web site: www.FreedomScientific.com

Freedom Scientific’s corporate headquarters is located at:
11800 31st Court North
St. Petersburg, FL 33716-1805

Ai Squared

ZoomText screen enlarger, ImageReader (software part)

Support Phone: (802) 362-3612 option #3

Support Email: support@aisquared.com

http://www.aisquared.com/support

Ai Squared
130 Taconic Business Park Road
Manchester Center, VT 05255
802-362-3612

NVDA

NVDA download link: http://www.nvaccess.org

NVDA User Guide link: http://community.nvda-project.org/documentation/userGuide.html

Kurzweil Educational Systems

Kurzweil 1000, 3000

Customer Service
Hours: 9:00 AM to 6:00 PM Eastern Time
E-mail: customerservice@cambiumtech.com

Kurzweil 3000 Technical Support
Hours: 9:00 AM to 7:00 PM Eastern Time
E-mail: tech@kurzweiledu.com
Remote Desktop: tech.cambiumlearning.com - must be on the phone with Technical Support before use

Kurzweil 1000 Technical Support
Hours: 10:30 AM to 7:00 PM Eastern Time
E-mail: k1000support@cambiumtech.com

Phone Support:
USA or Canada: 800-894-5374
Other countries: 781-276-0600

IntelliTools Technical Support
Support:http://www.ablenetinc.com/Support/Contact
Note:The Kurzweil Eductional Systems division of Cambium Learning Technologies no longer provides supports for IntelliTools products. AbleNet, Inc. owns and provides support for IntelliTools products. More info can be found here.

Dolphin

Guide

US Support

Washington, Oregon, California and Hawaii: +800 310 3938 (support by A.T. Kratter)
Florida: +800 981 5119 (support by FRAVTI)
All other US States: +401 596 3155 (support by Evas)

Note: Phone support in the US is available from 9am to 5:30pm (ET), Monday through Friday. Messages sent outside these hours may not be responded to until the next working day.

Other countries support for Dolphin

UK & Scandinavia Support

Book a call: reserve a time slot for us to call you

Phone: 01905 754765 or 0845 130 5454 (local rate calls within the UK)
Email: support@yourdolphin.com
To submit a query online, fill out our online Support Request form.

Note: Phone support in the UK is available from 9am to 5pm (GMT), Monday to Friday. Messages sent outside these hours may not be responded to until the next working day.

Canada Support

For Dolphin Guide:

Canada: +416 489 6690 (support by Frontier Computing)

MarvelSoft

Talking Typing Teacher

Contact Information

1-800-987-1231

http://www.braillebookstore.com/Contact-Info

Tech Support Email: support@marvelsoft.com

MarvelSoft Enterprises, Inc.
33222 Lynn Ave.
Abbotsford, BC
V2S 1C9 Canada

American Printing House for the Blind

Money Talks

American Printing House for the Blind, Inc.
1839 Frankfort Avenue
P.O. Box 6085
Louisville, Kentucky 40206-0085
U.S.A.

Phone: 502-895-2405
Toll-Free Customer Service and Technical Support: 800-223-1839 (U.S. and Canada)
Fax: 502-899-2284

Email: info@aph.org
Online Shopping: shop.aph.org
Hours: Monday–Friday 8:00am–4:30pm EST

User Guide (step-by-step setup and use), and download link: http://tech.aph.org/mt_info.htm

American Printing House for the Blind demo products link: http://tech.aph.org/

Library of Congress Talking Books BARD

NLS BARD Login Page: https://nlsbard.loc.gov/login//NLS

NLS BARD Instructions: https://nlsbard.loc.gov/NLS/instructions.html